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Difficult Conversations - Douglas Stone (CD)
Title: For People Managing Pain Title: Difficult Conversations: How to Discuss What Matters Most Author: Douglas Stone, Bruce Patton, and Sheila Heen Genre: Language Arts & Disciplines, Communication Format: 5 CDs (Abridged) Synopsis: Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong? Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help. Review: Booklist This latest how-to from the Harvard Negotiation Project may not spend as long on best-seller lists as Getting to YES (1992), but it will appeal to readers who've endured hostile, annoying, and utterly unproductive talks with family members, bosses, coworkers, neighbors, and acquaintances. The authors' central insight is that tough conversations are difficult because they blend three layers: each party's version of "what happened"; each party's feelings; and the identity issues the subject raises for each party. By sorting out these three layers and adopting a curious, "learning" approach, one can take on sensitive subjects while strengthening rather than threatening long-term relationships. The authors draw on their background in negotiation, mediation, and law but also on "organizational behavior; cognitive, client-centered, and family therapies; social psychology; communication theory; and the growing body of work around the idea of `dialogue.'" These talented communicators blend a daunting array of disciplines into highly readable and practical advice--advice selected by both The Literary Guild and the Doubleday Book Club for their readers.